Yes, we deliver worldwide excluding the United States. Berry-helsinki orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

At Berry-helsinki, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

We don't like to keep you waiting, therefore your order is processed within 24-48 hours after it being placed.

You can visit our return policy here.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@berry-helsinki.com

If you haven’t received any updates about your order, please check your spam or junk folder, as many times our emails can end up there. If you still can’t find any updates, feel free to contact us directly for assistance. info@berry-helsinki.com

We advise you to check the size guide on the product page. You can find this by clicking on "size chart" which is located right on top of the size selector. By doing so, you will find the perfect size for you.

Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:

Washing Instructions:

• Cool wash only (do not wash on a temperature higher than 30°C)
• Wash the garment inside out
• Wash with similar coloured garments
• Do not use fabric softener (this can harm elastane fibres)
• Do not bleach

Care Instructions:

• Do not pull/stretch when wet
• Do not tumble dry (this can harm elastane fibres)
• Air dry only
• Cool iron garment inside out. Steam if possible (only if required, but not recommended)
• If fold marks are present when you receive the garment, these will go once washed

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Yes, we deliver worldwide excluding the United States. Berry-helsinki orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

Visit our shipping page for rates and lead times per country.

If you do not pick up your package or receive your delivery within the given time frame, it will automatically be returned to us. Once your package has been returned and processed, you will be refunded the amount you paid for the products in the package/delivery, excluding any shipping fees. After this, a fee of €19.90 will be charged for the unclaimed shipment to cover increased handling costs and carrier fees.

If you paid by invoice or account, the fee will be added to your invoice. If you paid by card, the fee will be deducted from your refund.

At Berry-helsinki, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

We offer free standard shipping on all orders over 100€. For orders totaling between 0€ and 99.99€, a standard shipping fee of 6.90€ applies. Shipping costs are calculated during checkout, and you'll be able to review them before completing your purchase. We aim to provide a smooth and transparent shopping experience for all our customers.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact us at info@berry-helsinki.com. We're here to assist you in any way we can within the constraints of our rapid processing system.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support: If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

You can visit our return policy here.

At the moment, we do not accept or process exchanges. Due to the personal and intimate nature of our products, all sales are final to ensure hygiene and safety for our customers. We recommend reviewing the product details carefully before making a purchase. If you have any questions, feel free to reach out to our customer support team!

If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or faulty product.

2. Send an email to info@berry-helsinki.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.

3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: info@berry-helsinki.com

We always aim to answer every question within 48 hours.